Customers file 4,142 fraud petitions against banks

Depositors filed 4,142 fraud related petitions against banks between March 2010 and last May, the Central Bank of Nigeria (CBN) has said.

Director, Consumer Protection Department (CPD), CBN, Umma Dutse, said the petitions bordered on excess charges, unauthorised deductions, dishonoured cheques, cheque conversion, foreign remittances andAutomated Teller Machine (ATM) frauds.

He was delivering a paper on “Banker/customer relationship: Expectations and Realities,” at a summit organised by the Banks Customers’ Association of Nigeria (BCAN) in Lagos. Continue Reading